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Troubleshooting

No data appears in Guardian

Check:

  • Host/IP and port are correct
  • Path/topic/directory is correct
  • Protocol selected on camera matches intended endpoint
  • Camera can reach target over network

Intermittent delivery

Check:

  • Retry interval settings
  • Event burst rate vs endpoint capacity
  • Network packet loss or unstable link

HTTP issues

  • Wrong method (should typically be POST)
  • Incorrect path
  • Protocol mismatch (HTTP vs HTTPS)

SFTP issues

  • Wrong remote directory
  • File naming does not match ingestion expectation
  • Server-side write restrictions

MQTT issues

  • Wrong topic string
  • Broker port mismatch
  • QoS/retain settings inconsistent with deployment expectation

Debug workflow

  1. Confirm camera configuration values exactly
  2. Trigger a single known test event
  3. Check transport-level success (request/file/publish)
  4. Confirm Guardian ingestion result
  5. Repeat with protocol-specific logging enabled